> ## Documentation Index
> Fetch the complete documentation index at: https://docs.erstan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Collections Team

> Turns credit risk, dunning, promises-to-pay, and DSO into one collections rhythm — outreach and follow-up tasks go out only after your approval.

> Turns credit risk, dunning, promises-to-pay, and DSO into one collections rhythm — outreach and follow-up tasks go out only after your approval.

**A collections cadence that never loses track of a promise.**

Install a four-agent collections workforce: specialists for credit health scoring, escalation-aware dunning, promise-to-pay tracking, and DSO analysis.

**Team:** Collections · **Type:** Team pack

## What's included

### Agents

* [Credit Health Scoring](/library/credit-health-scoring)
* [Dunning Sequence](/library/dunning-sequence)
* [Promise-to-pay Tracking](/library/promise-to-pay-tracking)
* [DSO Analysis](/library/dso-analysis)

### Runs in sequence

1. Credit health — [Credit Health Scoring](/library/credit-health-scoring)
2. Dunning — [Dunning Sequence](/library/dunning-sequence)
3. Promise-to-pay tracking — [Promise-to-pay Tracking](/library/promise-to-pay-tracking)
4. DSO analysis — [DSO Analysis](/library/dso-analysis)

### Bundled prompts

* Collections priority worklist
* Dunning email draft
* Customer credit risk scorecard
* Customer payment behavior

## Trust and governance

This team can take action in NetSuite through `er_ns_email_send`, `er_ns_tasks_create` — and **every write is approval-gated**. Nothing is created, updated, or sent until a human approves it. Reads and analysis run without interruption.

Scores risk and drafts dunning and follow-ups, but never sends outreach or creates tasks without approval.

All activity is captured in a full audit trail, agents use your existing NetSuite roles and permissions, and your data is never used to train models.

**Works with:** NetSuite