> ## Documentation Index
> Fetch the complete documentation index at: https://docs.erstan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Operations

> Collections, customer balances, sales opportunities, quotes and support cases.

> Collections, customer balances, sales opportunities, quotes and support cases.

Collections, customer balances, sales opportunities, quotes and support cases.

**Business area:** Accounts Receivable · **Type:** Package

## What's included

### Bundled skills

* AR Aging Analysis & Commentary
* Collections Priority Ranker
* Customer Credit Risk Monitor
* Customer Payment Behavior Analyzer
* Bad Debt Reserve Estimator
* AR Unapplied Cash & Credits
* Word Document Builder
* DSO Calculator
* Dunning Email Drafter
* Receivables Operations
* Sales Operations
* Customer Support
* Excel Workbook Builder

### Bundled prompts

* AR aging report for CFO
* Bad-debt reserve estimate
* Collections priority worklist
* Customer credit risk scorecard
* DSO trend & drivers
* Dunning email draft
* Customer payment behavior
* Unapplied cash & credits
* Aging summary now
* AR aging by subsidiary
* What's due to bill?
* Score the portfolio
* Statement for one customer
* Run a dispute sweep
* What's our DSO?
* Build this week's run
* What's billable right now?
* Audit this month's leads
* Coverage for this quarter
* Audit this quarter's pricing
* Log this week's promises
* Quote from an email
* Run a full leakage sweep
* Prioritize the pipeline
* Triage open cases
* Find my top upsell targets

## Trust and governance

Adding this pack saves its skills in **Skills** and its example prompts in **Prompts**. Use them with your existing agents. Installation does not run the procedures or create agents.

Procedures retain their evidence checks and approval requirements. Available tools, NetSuite permissions and workspace policies govern execution.

**Works with:** NetSuite