> ## Documentation Index
> Fetch the complete documentation index at: https://docs.erstan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dunning Sequence

> Runs escalation-aware dunning across your overdue accounts — every email is drafted for your approval before anything is sent.

> Runs escalation-aware dunning across your overdue accounts — every email is drafted for your approval before anything is sent.

**The right reminder, to the right customer, at the right escalation level.**

Effective dunning is a sequence, not a blast: the right customers, in the right order, with a tone that matches how overdue they really are. This agent builds your outreach run from NetSuite — ranking overdue customers by exposure, age, and payment reliability — then drafts an escalation-aware email for each one, from friendly first reminder through firm final notice. Every draft waits for your approval before anything is sent, and disputed or on-hold accounts are pulled aside for manual review instead of being chased.

**Team:** Collections · **Type:** Agent

## What's included

### Pinned tools

* `er_ns_email_send`
* `er_suiteql_example_find`
* `er_suiteql_query_validate`
* `ns_getSuiteQLMetadata`
* `ns_runCustomSuiteQL`

### Recommended skills

* NetSuite Intelligence Library

### Starter prompts

* Build this week's run
* Final notices due
* Friendly first reminders
* Who should we NOT chase?
* Approve and send one

## Trust and governance

This agent can take action in NetSuite through `er_ns_email_send` — and **every write is approval-gated**. Nothing is created, updated, or sent until a human approves it. Reads and analysis run without interruption.

All activity is captured in a full audit trail, agents use your existing NetSuite roles and permissions, and your data is never used to train models.

**Works with:** NetSuite